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Business and Professional Foundations 3 - #23530


 

 

Terry A. Erickson, D.C.
Warren Moe, D.C.
Anne Packard-Spicer, D.C.
0.75
12
12
0
This course will expose students to concepts and issues relating to aspects of routine office visits including consultation, history, examination/x-rays, and report of findings.
Please select from the list on the right.

The Institution-wide learning goals define the common ground that unites the programs within the university. They are purposefully broad so that the various colleges and schools can continue to develop their unique identities through varying ways in which the goals are met.

  1. Effective Communication
    Graduates will demonstrate effective verbal, non-verbal, and written communication skills in a wide variety of contexts, including collaborative activities.
  2. Self Directed and Lifelong Learning
    Graduates will be aware of the limits of one’s personal knowledge and experience and have an intellectual interest in scholarly and creative endeavors. Graduates will actively set appropriate learning goals, pursue them, and apply the knowledge gained.
  3. Ethical Reasoning
    Graduates will demonstrate a willingness to recognize the values of others while maintaining one’s own integrity, and act ethically and professionally in all endeavors.
  4. Individuals, Communities and Cultures
    Graduates will demonstrate awareness and sensitivity to the cultural and health practices of individuals and communities. Graduates will be able to identify appropriate health related resources.
  5. Service to the Community
    Graduates will understand and value the benefits of service to the community.
  6. Influence of Mind, Body and Spirit on Health
    Graduates will recognize the inter-relationship of the mind, body and spirit and the influence of extrinsic factors on an individual’s health.
  7. Critical Thought and Knowledge Acquisition
    Graduates will acquire, appraise and apply scientific information. Graduates will contextually organize and synthesize relevant information to address an issue or problem.
  8. Competence in one's Discipline
    Graduates will demonstrate competence of appropriate depth and scope for one's discipline.

Course Objectives
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Demonstrate the use of scripts in consultation, history, examination/x-ray, report of findings, and routine office visit.

Developing Rapport

  1. Student will be able to describe the need for a customer service atmosphere in the practice environment.
  2. Student will demonstrate 3-4 methods of how to establish rapport.
  3. Student will demonstrate application of verbal and non-verbal communication skills.
  4. Student will be able to recognize the personality types in others and adapt their communication style accordingly.
  5. Student will be able to demonstrate building rapport as it relates to situations in patient compliance, consultation, history, examination/x-ray, report of findings, and routine office visit.

Patient Compliance

  1. Student will be able to describe and discuss the role that compliance plays in achieving patient and practice satisfaction/goals.
  2. Student will be able to discuss indicators for lack of compliance (such as indifference) and why patients stop coming in with solutions on how to address these issues.

Consultation & History

  1. Student will be able to describe and differentiate between a Consultation which is a brief (possibly no charge) rapport building exercise to determine if a patient is a chiropractic case and a History which is an information gathering process to determine differential diagnoses.
  2. Student will be able to demonstrate the ability to perform a history in a role-playing environment limited to the development of rapport.
  3. Student will demonstrate the ability/ways to establish report in a consultation/history.
  4. Student will articulate and describe the role of consultation/historyin answering the two questions:
    • What is wrong with me?
    • Can chiropractic help? (Am I in the right place?, Am I a chiropractic case?, and Are you the right chiropractor?
  5. Student will be able to identify patient objections and provided solutions and approaches.
  6. Student will demonstrate closed-ended, "which" questions, and open-ended questions.
  7. Student will develop their own scripts/templates for the consultation/history process as well as examination/x-ray, report of findings and routine office visit.

Examination and X-ray

  1. Student will be able to demonstrate a "talking exam" that is performed in a competent and efficient manner.

Report of Findings

  1. Student will demonstrate a complete Report of Findings.
  2. Student will describe the objective of a Report of Findings in educating the patient and presenting recommendations for care.
  3. Student will describe the role of the Report of Findings in answering the four questions:
    • What is wrong with me?
    • Can chiropractic help?
    • How long will it take?
    • How much will it cost?
  4. Student will demonstrate recognition and management of patient objections in the Report of Findings.

Routine Office Visit Protocol

  1. Student will demonstrate the complement of a 6-point routine office visit (including dealing with common objections).
Materials
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A. Required Text(s):
  • None

B. Recommended Text(s):
  • None

C. Required Materials for Lab:
  • N/A
Assignments
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  1. Participate as a Patient for a T6.
    • As an assignment for this course, you are required to participate as a patient for a T6 intern. If you have not already signed up for an appointment time, stop by the front desk in the De Rusha Center (UHS) by the end of the first week of classes to secure a time.
    • The appointments start the second week of classes.
    • Your intern will keep track of your attendance. Only one absence from your regularly scheduled appointment will be allowed. Other absences will have to be made up with your intern. Regularly scheduled appointments cannot be permanently rescheduled.
    • If you have any health concerns that may prevent you from fully participating as a patient, you must speak to Dr. Julia Bartlett within the first week of class.
    • You will receive an intern evaluation assignment later in the term that will require you to assess your intern based on the information you will learn in this course.
  2. Participate in small group and class discussions.
  3. Other assignments/workshops as announced.
Attendance
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Attendance is expected at all lectures.
Grading Criteria
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Assessment based upon:

  1. Midterm (100 pts)
  2. Final (100 pts)
  3. T6 Intern Evaluation/Patient Participation (50 pts)
  4. Satisfactory completion of all assignments and papers as announced.
  • Work turned in late will be subject to a 10% per day reduction in grade.
    • Example: A perfect paper turned in 2 days late would receive a grade of 80%
  • Make-Up exams are at the discretion of the instructor which may or may not be granted.
    • Refer to sections 5.6 and 5.5 of the Student Handbook

Guaranteed grades are as follows:

A = 92% and above
B = 83% and above
C = 74% and above
D = 65% and above
F = below 65%
Course Competencies
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-
  1. COGNITIVE DOMAIN

    N/A

    Conditions:
    N/A

  2. PSYCHOMOTOR DOMAIN

    N/A

  3. AFFECTIVE DOMAIN

    N/A
Weekly Calendar of Learning Objectives
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Week Dates Topics/Learning objectives
Week 1 -

-

Week 2 -

-
Week 3 - -

 
Week 4 -

-
Week 5 -

-
Week 6 - -

 
Week 7 June 11

Developing Rapport, Patient Compliance, Social/Personality Styles.
Week 8 -

-
Week 9 June 25

Consultation & History
Week 10 July 2

Examination, X-ray protocol
Week 11 July 9 & July 13

July 9 - Monday (regular class)
•FIRST HOUR: MIDTERM
•SECOND HOUR: Report of Findings

July 13 - Friday
•T6 Intern Evaluations due in UHS
Week 12 July 16

Building Rapport, First Treatment
Week 13 July 23

Routine Office Visit
Week 14 July 30 - Aug 9 Final Examination as per Finals Schedule
Week 15 July 30 - Aug 9 Final Examination as per Finals Schedule
Please Note
This schedule of lecture and lab topics and quizzes and exams may be changed during the course of the trimester as circumstances require. Whenever possible, such changes will be announced in class before the date and time in question. You are responsible for anything that transpires during lectures and labs, even when you are unable to attend. In the event that you miss a class session, make sure you check with a classmate about any announcements or schedule changes which may have been made. Makeup exams are allowed only according to the policies described in the current student handbook, which is available in the Student Affairs office.

Maintained by Northwestern College of Chiropractic
Last updated: 11 June, 2007
 

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