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Terry Erickson, DC
David Neubauer, DC
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The first half of the course will focus on specific
ways to enhance a doctors day to day communication
skills with patients. The second half is designed
to take students to the next level in managing their
business through detailed understanding of the different
TEAM positions. TEAM building combined with clarity
of vision, motivation in leadership and personal accountability
will help build a successful practice.
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| Please select from the list on the right. |
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The Institution-wide learning goals define the common
ground that unites the programs within the university.
They are purposefully broad so that the various colleges
and schools can continue to develop their unique identities
through varying ways in which the goals are met.
- Effective Communication
Graduates will demonstrate effective verbal, non-verbal,
and written communication skills in a wide variety
of contexts, including collaborative activities.
- Self Directed and Lifelong Learning
Graduates will be aware of the limits of one’s
personal knowledge and experience and have an intellectual
interest in scholarly and creative endeavors. Graduates
will actively set appropriate learning goals, pursue
them, and apply the knowledge gained.
- Ethical Reasoning
Graduates will demonstrate a willingness to recognize
the values of others while maintaining one’s
own integrity, and act ethically and professionally
in all endeavors.
- Individuals, Communities and Cultures
Graduates will demonstrate awareness and sensitivity
to the cultural and health practices of individuals
and communities. Graduates will be able to identify
appropriate health related resources.
- Service to the Community
Graduates will understand and value the benefits of service
to the community.
- Influence of Mind, Body and Spirit on Health
Graduates will recognize the inter-relationship of the
mind, body and spirit and the influence of extrinsic
factors on an individual’s health.
- Critical Thought and Knowledge Acquisition
Graduates will acquire, appraise and apply scientific
information. Graduates will contextually organize and
synthesize relevant information to address an issue
or problem.
- Competence in one's Discipline
Graduates will demonstrate competence of appropriate
depth and scope for one's discipline.
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- Students will be able to recognize philosophy in care
through the following elements:
- Philosophy and belief which ultimately drive the practice.
- Vital practice statistics that reflect the philosophy
in care.
- The concept that success in care is not necessarily
related to the elimination of a patient's pain.
- How professionally written, proven effective scripts
attract more new patients, young and old, into the office
to have their spine checked.
- How to "communicate certainty" during day-to-day interaction
with patients.
- Students will be able to apply management of treatment
room chat through the following elements:
- How philosophies and beliefs that influence the ability
to communicate chiropractic principles to patients.
- How to be prepared for each and every patient’s
day to day office visit.
- How to communicate with patients beginning with the
first moment the doctor enters the treatment room through
the conclusion of the patient’s office visit.
- How to communicate their recommended care more effectively
on a day-to-day basis so that patients find greater
value in their service.
- Students will be able to demonstrate that successful
doctors create successful patients through the following
elements:
- Discover the value behind patients pre-scheduling
their appointments.
- The importance of patients sticking to their treatment
plan and how to encourage them to do so.
- How and why to keep patients current on their financial
obligations.
- Keep patients focused on the "outcome" of care, (which
is not necessarily related to the elimination of their
pain).
- Encourage more patients to share their positive chiropractic
experience with others.
- How to recommend continued, needed care even when
the patients insurance benefits runs out.
- How NOT to confuse the absence of pain for health.
- Students will be able to identify how TEAM management,
statistical analysis and building your dream practice
are related through the following elements:
- Creating a vision of their dream practice utilizing
statistical analysis and a healthy understanding that
"image is everything!"
- The importance of TEAM meetings and what they can
do for organization in a practice.
- How to run regular TEAM meetings on a daily, weekly
and monthly basis.
- Setting business goals taking into consideration each
TEAM members opinion.
- Understanding each member of the TEAM's role in providing
outstanding service beginning with the Front Office
Manager.
- The personality style most conducive for a "successful"
Front Office Manager.
- Expectations and requirements for the Front Office
Manager.
- The personality style most conducive for a "successful"
Back Office Therapist.
- Expectations and requirements for the Back Office
Therapist.
- The personality style most conducive for a "successful"
Financial Officer.
- Expectations and requirements for the Financial Officer.
- Students will be able to give examples of “Marketing
101” through the following elements:
- How to market chiropractic based on their strengths
and the types of new patients they want to attract.
- Internal and external marketing strategies to help
shape future marketing plans.
- Conversations on Culture
- To enhance the understanding of the specific health
needs of select ethnic and cultural groups.
- To discuss strategies to enhance culturally competent
health care delivery.
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A. Required Text(s):
B. Recommended Text(s):
C. Required Materials for Lab:
N/A
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- Participate as a Patient for a T6.
- As an assignment for this course, you are required
to participate as a patient for a T6 intern. If you
have not already signed up for an appointment time,
stop by the front desk in the De Rusha Center (UHS)
by the end of the first week of classes to secure a
time.
- The appointments start the second week of classes.
- Your intern will keep track of your attendance. Only
one absence from your regularly scheduled appointment
will be allowed. Other absences will have to be made
up with your intern. Regularly scheduled appointments
cannot be permanently rescheduled.
- If you have any health concerns that may prevent you
from fully participating as a patient, you must speak
to Dr. Julia Bartlett within the first week of class.
- You will receive an intern evaluation assignment later
in the term that will require you to assess your intern
based on the information you will learn in this course.
- Conversations on Culture Assignment. Required
to complete 2 sessions by the end of BPF 6. Opportunities
exist to fulfill this requirement between now and the
end of BPF 6. See link at left for details.
- Participate in small group and class discussions.
- Other assignments/workshops as announced.
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Attendance is expected at all lectures.
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Assessment
based upon:
- Midterm (100 pts)
- Final (100 pts)
- T6 Intern Evaluation/Patient Participation (50 pts)
- Satisfactory completion of all assignments and papers
as announced.
- Work turned in late will be subject to a 10% per day
reduction in grade.
- Example: A perfect paper turned in 2 days late would
receive a grade of 80%
- Make-Up exams are at the discretion of the instructor
which may or may not be granted.
- Refer to sections 5.6 and 5.5 of the Student Handbook
Guaranteed grades are as follows:
| A = |
92%
and above |
| B = |
83%
and above |
| C = |
74%
and above |
| D = |
65%
and above |
| F = |
below
65%
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COGNITIVE DOMAIN
N/A
Conditions:
N/A
PSYCHOMOTOR DOMAIN
N/A
AFFECTIVE DOMAIN
N/A
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| Weekly
Calendar of Learning Objectives |
Top
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| Week |
Dates |
Topics/Learning
objectives |
| Week 1 |
May
3 |
Philosophy
in Care
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| Week 2 |
- |
- |
| Week 3 |
May
17 |
Treatment
Room Chat |
| Week 4 |
- |
- |
| Week 5 |
May
31 |
Successful
Doctors Create Successful Patients |
| Week 6 |
- |
- |
| Week 7 |
TBA |
MIDTERM
- During Midterms Week (see Midterm schedule for
specific date and time) |
| Week 8 |
June
21 |
TEAM
Management, Statistical Analysis and Building Your
Dream Practice |
| Week 9 |
- |
- |
| Week 10 |
- |
- |
| Week 11 |
July
13 |
T6
Intern Evaluation due in UHS |
| Week 12 |
July
19 |
TEAM
Management, Statistical Analysis and Building Your
Dream Practice (continued) |
| Week 13 |
July
26 |
TEAM
Management, Statistical Analysis and Building Your
Dream Practice (continued) |
| Week 14 |
July
30 - Aug 9 |
Final
Examination as per Finals Schedule |
| Week 15 |
July
30 - Aug 9 |
Final
Examination as per Finals Schedule |
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Please Note
This schedule of lecture and lab topics and quizzes and exams
may be changed during the course of the trimester as circumstances
require. Whenever possible, such changes will be announced
in class before the date and time in question. You are responsible
for anything that transpires during lectures and labs, even
when you are unable to attend. In the event that you miss
a class session, make sure you check with a classmate about
any announcements or schedule changes which may have been
made. Makeup exams are allowed only according to the policies
described in the current student handbook, which is available
in the Student Affairs office. |
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Maintained by Northwestern
College of Chiropractic
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Last updated:
3 May, 2007 |
