NWHSU logo Frequently Asked Questions SITE MAP

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Course Approval

  1. Which courses have been approved for continuing education credit?

    Continuing education credits have been approved by the Iowa, Minnesota, North Dakota, and South Dakota State chiropractic licensing boards. Minnesota and North Dakota allows you to earn all of your annual 20 hours on-line/DVD. South Dakota allows 20 of your 40 hours per biennium and Iowa allows 36 of your 60 hours per biennium on-line/DVD.

    Northwestern Health Sciences University is an approved sponsor in the following states/provinces and they allow you to earn hours on-line/DVD (with various limitation on the number of hours): Colorado, Conneticut, Delaware, Georgia, Idaho, Illinois, Maine, Montana, Nebraska, Oregon, Rhode Island, South Carolina, Utah, Vermont, Washington, British Columbia, New Brunswick, Newfoundland, Ontario and Saskatchewan. Check with your state/provincial licensing board about their restrictions on on-line learning.

    Our online courses are not approved by NCCAOM. The following courses have been approved by NCBTMB (provider #450464-07) for massage therapists:

    Crossing Boundaries: Exploring both sides of Inappropriate Sexual Behavior between Patients and Doctors (2 ethics hours)
    Professional Boundaries: Cultural Awareness (2 ethics hours)
    Professional Boundaries: Cultural Communications (2 ethics hours)
    Conversation on Culture: Somali (2 ethics hours)
    Conversation on Culture: African American (2 ethics hours)
    Conversation on Culture: Chicano/Latino (2 ethics hours)
    Adrenal Fatigue: 21st Century Stress Syndrome (1 hour)
    Foundations of Evidence Informed Practice (2 hours)
    Foundations of Evidence Informed Practice - Types of Research (3 hours)
    Massage Therapists, Do you Know your Dermatology? (1 hour)
    Social Media Boundaries and Ethical Issues (1 ethics hour)
    Facebook - Surviving the Timeline, Privacy in a Digital World (1 ethics hour)
    Ten Essential Botanicals for Clinical Practice (2 hours)
    A Wholistic Approach to Promoting Cardiovascular Health (2 hours)
    Healing the Center: Promoting Gastrointestinal Health (2 hours)

  2. Do I have to take a test?

    Each course requires you to complete an assessment.

  3. Can I easily re-enter the course as many times as I want before completing it?

    Yes. From the main page of Online Learning, click on the name of the course you want to complete. Then click "start course" to enter your username and password. The computer keeps track of your progress in the course.

  4. How long do I have to complete a course?

    From date of purchase you have:
    • 4 months (courses under 10 hours)
    • 6 months (courses over 10 hours)
    • 12 months (full program)
  5. Can I ask the instructor questions?

    You are able to contact your instructors by e-mail. Click on the Faculty icon located in the top right hand corner of your screen. From the pop-up window there is a link to their email address. Expect a response within 24-48 hours.
  6. Can I receive credit for the same course more than once in a given relicensure period?

    No, you can only take a course once during your relicensure period.


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Registration and Payment FAQ

  1. Is it safe to use my credit card on the web?

    Our credit card vendor has strict security measures in place to protect you. Their Privacy Policy states:"This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information in transit to and from our web site is encrypted using SSL encryption protocols. We store all user information in secure databases protected via a variety of access controls as well as using encryption of sensitive information. This data is accessed only for the purposes specified in this privacy statement."

  2. How do I pay for the course if I don't want to use a credit card online?

    After entering all the required information on the registration form, click on the "pay by mail " button. Print the registration form and send it with your check to: Northwestern Health Sciences University, continuing education department, 2501 W. 84th St, Bloomington, MN 55431. Once your payment is processed we will email you a username and password to enter the course. Allow 10-14 days processing time.

  3. Why do you need my date of birth?

    We need to uniquely identify you; we use your date of birth to provide us positive identification.

  4. Is my personal information kept confidential?

    It is the policy of our credit card vendor to respect the privacy of its customers and the people doing business through its service. As such NONE of the information presented over the web will be sold or distributed to any party other than the merchant you have currently elected to do business with.

  5. If I'm registered for a course and haven't finished it, can I register for another one?

    Yes, you can simultaneously be registered for as many courses as you'd like.
  6. Can I get a refund for online course(s)?  No, they are non-refundable.



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Technical FAQ

  1. What kind of computer do I need to take the course?

    You will need a 1 GHz or equivalent computer with a minimum of 512 MB or RAM (1 GB recommended), see system requirements. A printer is necessary if you want to receive the immediate completion certificate, however we will mail you an official transcript on a quarterly basis or by request. High-speed or broadband internet access is required.

  2. I'm not very computer literate. How much computer background do I need to take an online course?

    If you are comfortable "surfing the web", receiving emails and using your mouse you should have no difficulty taking an online course.

  3. Do I need an e-mail account?

    Yes, you need a valid e-mail account to take online courses. All correspondence confirming your registration, payment and course completion is delivered via email.

  4. Who's going to help me if I have a computer question?

    For technical questions and troubleshooting, assistance with online registration, or accessing secure course content, you may place a support call with our Distance Learning Helpdesk (https://www.nwhealth.edu/conted/distlear/helpdesk.html). All inquires will receive a response within four (4) hours during normal business hours (Monday through Friday, 8 am to 4:30 pm central standard time).

  5. Do I need to install additional software or plug-ins to view the course material?

Yes, you will need to download and install the latest version of Adobe Flash Player, Adobe Acrobat Reader and Windows' Silverlight plug-in. We also recommend that you view the course with the latest browsers, follow the links below.

Recommended browsers:

Safari: http://www.apple.com/safari/download/

Internet Explorer: http://www.microsoft.com/windows/downloads

**Important: For Internet Explorer you must add nwhealth.edu to the Compatibility View Settings:

  1. Open Internet Explorer
  2. Click on Tools in the Menu bar
  3. Select "Compatibility View Setting" from the drop-down menu.
  4. Type in nwhealth.edu in the box just below "Add this website"
  5. Click the Add button.
  6. Click the Close button.

Plug-ins for all courses:

Microsoft Silverlight - "http://www.microsoft.com/getsilverlight/Get-Started/Install/Default"

Adobe Flash player - http://www.macromedia.com/go/getflash/

Adobe Reader - http://www.adobe.com/products/acrobat/readstep.html



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