Moodle Help Desk

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Whether you are taking an online class, a hybrid course, or a traditional face-to-face class that also has course material online, this site will act as your gateway. Northwestern's primary online course management system is Moodle. However, not all instructors use Moodle. Some instructors use their own Web page or some other method. If you’re unsure, contact your instructor for this information.

Moodle Technical Requirements

A number of computers on campus allow access to the Moodle course management system. If you are using your own computer, your system will need to meet the following minimum standards.

Window 7, Windows 8 or Windows 10:
1. Mozilla Firefox (http://www.mozilla.org/en-US/firefox/new/);
2. An account with an ISP (Internet Service Provider);
3. A minimum of 500 MB of free space on their computer hard drive.
4. Microsoft Office or Apache OpenOffice (http://download.openoffice.org/)
5. Adobe Acrobat Reader (http://get.adobe.com/reader/
6. Adobe Flash Player (http://get.adobe.com/flashplayer/)
7. QuickTime Player (http://www.apple.com/quicktime/download/)
8. Silverlight (http://www.microsoft.com/silverlight/)
9. Anti-virus software

Macintosh OSX:
1. Mozilla Firefox (http://www.mozilla.org/en-US/firefox/new/);
2. An account with an ISP (Internet Service Provider);
3. A minimum of 500 MB of free space on their computer hard drive.
4. Microsoft Office for Mac or Apache OpenOffice (http://download.openoffice.org/)
5. Adobe Acrobat Reader (http://get.adobe.com/reader/)
6. QuickTime Player (http://www.apple.com/quicktime/download/)
7. Silverlight (http://www.microsoft.com/silverlight/)
8. Anti-virus software

Getting Started With Moodle

Possible Problems

  • You are not able to login to Moodle. 
  • You are able to login to Moodle, but you cannot find your course.
  • You’re having other issues with Moodle. 
  • If so, contact the IT Helpdesk with the form below, call 952-888-4777 ext. 357, or email us at it@nwhealth.edu 

Getting Help

If you need assistance, contact the IT Helpdesk at 952-888-4777 ext.357 or by email at it@nwhealth.edu and the appropriate person will respond to your request.

Faculty needing training or assistance should also contact the IT Helpdesk.

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